Privacy Policy

1. Information We Collect

To provide a seamless parking marketplace experience, we collect information that identifies you or can be used to identify you, including:

• Personal Identifiers: Name, email address, and verified Pakistani phone number.
• Location Data: Precise or approximate GPS location data from your mobile device when discovering spots in Karachi, Lahore, and Islamabad.
• Payment Information: Securely processed payment details through authorized 1LINK, JazzCash, or bank gateway partners (we do not store raw card credentials).
• Usage Data: Information regarding interactions with our platform, search queries, booking history, and device specifications.

2. How We Use Information

We use the collected information for verified marketplace purposes, including:

• Facilitating reservations between parking drivers and property hosts.
• Processing digital payments and automated weekly host earnings deposits.
• Providing 24/7 customer support and incident investigation.
• Sending transactional updates, booking notifications, and waitlist announcements.
• Enhancing community safety through biometric NADRA CNIC verification checks.

3. Location Data Usage

ParkKaro relies on location data to help drivers find available parking spaces near them in real-time. This data is only collected when the app is in active use or as permitted by your device permissions. You can manage or revoke location permissions via your iOS or Android settings at any time.

4. Payment & Security

We prioritize user data security. All digital payments and escrow transactions adhere to TLS 1.3 encryption and State Bank of Pakistan digital payment guidelines. We implement strict organizational controls to protect your data against unauthorized access, theft, or alteration.

5. Data Protection & Non-Sale of Data

We retain your personal information only for as long as necessary to fulfill the operational and legal purposes outlined in this policy. We do not sell, rent, or trade your personal data to third parties under any circumstances.

6. Third-Party Services

Our platform interacts with trusted third-party providers (such as map providers, SMS gateways, and cloud infrastructure). This Privacy Policy applies solely to ParkKaro services, and we encourage you to review the policies of any third-party services you engage with.

7. User Rights & Account Deletion

You retain complete ownership of your personal data. You may request access to, correction of, or permanent deletion of your profile, vehicle info, and listings at any time by visiting our Account Deletion Request Page or contacting customer support.